Warrenty Policy

At Celyn, we stand behind the quality of our pots and planters. We want you to love your purchase and feel confident in its durability.

🛠️ What’s Covered
We offer a 30-day warranty from the date of delivery against:

Manufacturing defects

Material faults

Structural damage not caused by misuse or accidents

❌ What’s Not Covered
The warranty does not cover:

Damage caused by improper use or handling

Wear and tear from regular use

Damage due to environmental factors (e.g., frost, extreme heat)

Accidental drops or impacts

Custom or personalized products

🔄 How to Make a Warranty Claim
If you believe your pot or planter has a covered defect:

Email us at support@celyn.shop within 30 days of delivery.

Include your order number, photos of the issue, and a brief description.

We’ll review your claim and respond within 3 business days with next steps.

⚠️ Important
Please do not use the product if it’s defective.

Warranty claims do not cover shipping costs for returns unless the item is confirmed defective by us.

Thank you for choosing Celyn. We’re committed to your satisfaction and are here to help ensure your plants thrive in style.