Shipping policy

At Celyn, we’re committed to delivering your favorite pots and planters quickly, safely, and affordably across France. Please review our shipping policy below for details on how we handle and ship your order.

📍 Shipping Area
We currently ship exclusively within France.
Orders outside France are not supported at this time.

🚚 Shipping Cost
We offer a flat shipping rate of €1.50 per order — no matter the size or weight.

⏱️ Handling Time
Orders are prepared and processed within 1–2 business days after payment is confirmed.

We do not process orders on weekends or public holidays.

📦 Transit Time
Once shipped, delivery typically takes 2–5 business days, depending on your location in France.

We partner with trusted local couriers to ensure safe and timely delivery.

🕔 Order Cut-Off Time
Orders placed before 5:00 PM (GMT) on business days are processed the same day.

Orders placed after 5:00 PM, on weekends, or on public holidays will be processed the next business day.

✉️ Shipping Confirmation & Tracking
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your delivery every step of the way.

📬 Address Accuracy
Please double-check your shipping address at checkout. Celyn is not responsible for delivery issues caused by incorrect or incomplete addresses.

If you notice an error after placing your order, contact us as soon as possible.

📞 Need Help?
If you have any questions or need assistance with your order, we’re happy to help!

Store Name: Celyn
Phone: +1 217-723-9651
Email: support@celyn.shop
Address: 812 E Fulton St, Garden City, KS 67846, USA

Thank you for choosing Celyn. We’re honored to be part of your plant’s journey. 🌿